Frequently Asked Questions (FAQ)

Frequently Asked Questions

Welcome to the Dillards Fashion Help Center. Find answers to common questions about shopping, orders, payments, shipping, returns, and more.

Shopping & Products

1. What products does Dillards Fashion offer?

We offer a selection of fashion products, including women's clothing, men's clothing, shoes, handbags, jewelry, accessories, and other fashion-related items.

2. How can I find a product?

You can browse our website by category or use the search feature to find specific products.

3. How do I know if an item is available?

Product availability is displayed on the relevant product page. Availability may change as orders are placed.

4. Can product colors look different from the pictures?

Yes. Colors may appear slightly different depending on your screen, device, and display settings.

Orders

5. How do I place an order?

Select your desired products, add them to your shopping cart, proceed to checkout, enter your shipping information, select a payment method, and submit your order.

6. Will I receive an order confirmation?

An order confirmation will generally be sent to the email address provided during checkout after your order is submitted.

7. Can I change or cancel my order?

Please contact us as soon as possible. Changes or cancellations may not be possible once an order has entered processing or shipment.

8. How can I check my order status?

Use the order information and tracking link provided in your order or shipping confirmation email. You may also contact our customer service team for assistance.

Payments & Financing

9. What payment methods do you accept?

Our currently offered payment methods include:

Shopify Payments and supported card options.
PayPal.
Google Pay.
Venmo.
Sezzle Buy Now, Pay Later.

Payment options may vary at checkout.

10. Do you offer Buy Now, Pay Later?

Sezzle is currently offered for eligible purchases, subject to approval and its terms.

Dillards Fashion is also applying for Afterpay and Affirm. These options will only be available if approved and activated.

11. Does Sezzle, Afterpay, or Affirm approve every customer?

No. Financing approval and eligibility are determined by the individual provider.

12. Where can I find my installment payment schedule?

Please sign in to your account with the applicable financing provider to review payment schedules, due dates, and financing details.

Shipping & Delivery

13. Where do you ship?

Our current shipping service is intended for customers within the United States only.

14. Do you offer free shipping?

Yes. Standard domestic shipping is offered free of charge, subject to our Shipping & Delivery Policy.

15. How can I track my shipment?

Once your order ships, you should receive a shipping confirmation with tracking information when available.

16. What if my package is delayed or lost?

Please contact our customer service team with your order number so we can help investigate.

Returns & Refunds

17. What is your return period?

Eligible products may be returned within 30 days of delivery, subject to our Return & Refund Policy.

18. Who pays for return shipping?

Customers generally pay return shipping costs for standard returns.

19. How long do refunds take?

Refund timing depends on the review of the returned item and the payment provider's processing time.

20. Can I return a damaged or incorrect item?

Please contact us as soon as possible with your order details and photographs of the issue, if available. We will review the situation and explain the next steps.