Warranty Policy

At Dillards Fashion, we want our customers to shop with confidence. This Warranty Policy explains the warranty coverage that may be available for eligible products purchased through www.dillardsfashion.com.

1. Warranty Coverage

Some products sold by Dillards Fashion may include a manufacturer's warranty or a product-specific warranty expressly offered by Dillards Fashion.

Warranty coverage is not automatically included with every purchase. If a product has warranty coverage, the applicable details will be provided on its product page, packaging, or accompanying warranty documentation.

2. Eligible Products

Depending on the manufacturer and product-specific terms, warranty coverage may be available for:

Handbags, purses and backpacks
Shoes, boots and other footwear
Jewelry and jewelry accessories
Watches
Belts and fashion accessories
Other products for which warranty coverage is expressly provided

Clothing and other fashion products are not automatically covered by an additional voluntary warranty unless the product listing or accompanying documentation specifically states otherwise.

3. Warranty Period

The warranty period depends on the individual product and its manufacturer.

Where a warranty is offered, its duration and coverage will be stated on the relevant product page or warranty documentation.

If no warranty is advertised or provided with a product, Dillards Fashion does not offer an additional voluntary warranty for that product. This does not affect consumer rights or legal guarantees that apply under applicable law.

4. What May Be Covered

Where included in the applicable warranty terms, coverage may apply to:

Manufacturing defects
Defects in materials or workmanship
Faulty stitching or construction
Defective zippers, clasps, fasteners or hardware
Other defects specifically identified in the applicable warranty

All claims are subject to review and verification.

5. What Is Not Covered

Unless the applicable warranty or law states otherwise, warranty coverage generally does not include:

Normal wear and tear
Accidental damage
Damage caused by misuse, neglect or improper handling
Unauthorized repairs or alterations
Scratches, stains, fading or cosmetic changes resulting from normal use
Damage caused by improper cleaning or storage
Damage caused by accidents or external events
Products purchased from unauthorized sellers
Damage resulting from use contrary to product instructions

6. How to Submit a Warranty Claim

To request warranty assistance, contact our customer support team.

Please provide:

Your order number or proof of purchase
The product name
A description of the problem
Clear photographs or videos showing the reported defect
Any warranty documentation supplied with the product

Our team may request additional information or ask you to return the product for inspection.

7. Warranty Claim Review and Resolution

We will review the information provided and determine whether the reported issue falls within the applicable warranty coverage.

If a claim is approved, the available resolution may include:

Repair of the product
Replacement with the same or a comparable product
A refund where appropriate or required by applicable law

The resolution will depend on the product, applicable warranty terms and consumer protection laws.

8. Shipping for Warranty Claims

If a product needs to be returned for inspection, our customer support team will provide return instructions.

Where a defect is confirmed to be covered by the applicable warranty, Dillards Fashion will handle reasonable warranty-related return shipping costs where required by the warranty terms or applicable law.

For claims that are not covered, customers may be responsible for shipping costs. Any applicable costs will be communicated before proceeding.

9. Manufacturer Warranties

Some products may be covered directly by their manufacturer.

Manufacturer warranties are subject to the manufacturer's own terms, conditions, coverage periods and claim procedures. Where available, relevant warranty information will be provided with the product or on its product page.