Order Cancellation Policy

At Dillards Fashion, we aim to process orders efficiently. This policy explains how order cancellation requests are handled.

1. Requesting an Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing it.

Include the following information:

Your order number.
Your full name.
The email address used during checkout.
Your cancellation request.

Email: questions@dillardsfashion.com

2. Cancellation Before Processing

We will make reasonable efforts to accommodate cancellation requests received before an order enters processing.

Cancellation is not guaranteed. An order may already have been prepared for fulfillment when your request is received.

3. Orders Already Shipped

Orders that have already been shipped generally cannot be cancelled.

If you no longer want an item after shipment, you may request a return in accordance with our Return & Refund Policy.

4. Cancelled Order Refunds

If we approve a cancellation after payment has been collected, an appropriate refund will be initiated through the original payment method, subject to the payment provider's procedures.

For orders paid using Sezzle or another Buy Now, Pay Later provider, payment adjustments will be handled according to that provider's procedures and financing agreement.