Return & Refund Policy

Welcome to Dillards Fashion!

At Dillards Fashion, customer satisfaction is important to us. We want you to feel confident when shopping for clothing, shoes, handbags, jewelry, and fashion accessories through our online store.

If you are not completely satisfied with your purchase, our Return & Refund Policy explains how to request a return, the conditions for eligibility, return shipping responsibilities, and how refunds are processed.

We offer a 30-day return window on eligible purchases from the date your order is delivered.

This policy applies to purchases made directly through:

https://www.dillardsfashion.com

1. Our 30-Day Return Policy

Customers may request a return within 30 calendar days from the date their order is delivered.

To qualify for a standard return, products must generally:

Be unused, unworn, and unwashed.
Be in their original condition.
Have all original product tags and labels attached, where applicable.
Include original packaging, boxes, and accessories, where applicable.
Be accompanied by valid proof of purchase or an order number.

Products showing signs of use, damage, alteration, washing, or excessive handling beyond what is reasonably necessary to inspect them may not qualify for a standard change-of-mind return.

All returns are subject to inspection and the applicable conditions outlined in this policy.

2. Eligible Product Categories

Our 30-day return policy applies to eligible products purchased through all available shopping categories on Dillards Fashion.

Women's Clothing

Eligible women's clothing products may include:

Dresses
Tops and shirts
Jeans and pants
Skirts
Jackets and coats
Sweaters
Other eligible women's apparel

Returned clothing must be unworn, unwashed, undamaged, and accompanied by its original tags and labels, where applicable.

Men's Clothing

Eligible men's clothing products may include:

Shirts
T-shirts
Jeans
Trousers
Jackets and coats
Sweaters
Other eligible men's apparel

All returned men's clothing must be in its original condition, with applicable tags and packaging intact.

Shoes and Footwear

Eligible footwear may include:

Sneakers
Casual shoes
Dress shoes
Boots
Sandals
Other available footwear

Shoes must be unworn and returned in their original shoe boxes and packaging, where applicable.

Shoes showing signs of outdoor use, excessive wear, damage, or missing original components may not qualify for a standard return.

Please avoid using the original shoe box as the shipping container. Place it inside appropriate protective packaging.

Handbags and Bags

Eligible products may include:

Handbags
Shoulder bags
Purses
Backpacks
Crossbody bags
Other fashion bags

Returned bags must be unused and in their original condition, including applicable tags, protective materials, accessories, and packaging.

Products showing signs of wear, damage, or use may not qualify for a standard return.

Jewelry

Eligible jewelry products may include:

Necklaces
Bracelets
Rings
Earrings
Fashion jewelry
Other eligible jewelry products

Jewelry must be returned unworn, undamaged, and in its original packaging, with applicable tags and accessories.

For hygiene and product protection reasons, certain jewelry products, particularly pierced earrings or items with broken hygiene seals, may be excluded from standard change-of-mind returns when clearly identified as non-returnable before purchase.

This restriction does not limit any rights you may have regarding defective, damaged, or incorrectly supplied products under applicable law.

Fashion Accessories

Eligible accessories may include:

Belts
Sunglasses
Watches
Scarves
Fashion accessories
Other eligible products

Products must be unused, undamaged, and returned with their original packaging and included accessories, where applicable.

3. Non-Returnable Products

Certain products may not qualify for standard change-of-mind returns.

These may include:

Products clearly marked as Final Sale.
Products specifically identified as non-returnable before purchase.
Personalized or customized products.
Products made to individual specifications.
Hygiene-sensitive products with broken protective seals, where applicable.
Used, washed, worn, or altered merchandise.
Products damaged through improper handling after delivery.
Products missing essential original components or accessories.

Any product-specific return restrictions will be disclosed on the applicable product page or during checkout where appropriate.

Nothing in this section limits applicable legal rights concerning defective, damaged, misrepresented, or incorrectly supplied merchandise.

4. How to Request a Return

We aim to make the return process straightforward.

To request a return, please follow these steps:

Step 1: Contact Our Customer Support Team

Email us at:

questions@dillardsfashion.com

Use the subject line:

Return Request – Order Number

Step 2: Provide Your Order Information

Please include:

Full name.
Order number.
Email address used for the purchase.
Product name or description.
Reason for requesting the return.

Step 3: Receive Return Instructions

Our customer support team will review your request and provide return instructions if the product qualifies.

Please do not send merchandise to our business address without receiving return instructions and confirmation.

Step 4: Prepare Your Return Package

Carefully package the product to help prevent damage during transportation.

Include any applicable original packaging, tags, accessories, and order documentation.

Step 5: Ship Your Return

Send the approved return package using the return instructions provided by our customer support team.

Customers are responsible for standard return shipping costs for eligible change-of-mind returns.

Step 6: Return Inspection

After we receive your returned merchandise, our team will inspect it to determine whether it meets the applicable return conditions.

Step 7: Refund Processing

Once your return is approved, your refund will be initiated to the original payment method, subject to the conditions of this policy.

5. Return Shipping Costs

Dillards Fashion currently offers free standard domestic shipping on eligible outbound orders within the United States.

However, free outbound shipping does not mean that return shipping is free.

Customers are responsible for the shipping costs associated with standard return requests.

This includes returns requested because of:

Change of mind.
Incorrect size selection.
Personal preference.
Color or style preference.
Ordering an unwanted product.
No longer needing the purchased product.

Return shipping charges are generally non-refundable for standard change-of-mind returns.

If a product arrives damaged, defective, or different from what was ordered, please contact us before arranging a return.

Where we confirm that an issue was caused by an incorrect shipment or product defect, we will provide appropriate return instructions and address reasonable return shipping costs in accordance with applicable law.

Customers should retain their return shipment tracking information until the return has been completed.

6. Refund Policy

Refunds are issued after the returned merchandise has been received and inspected, and the return has been approved.

Approved refunds will generally be issued to the original payment method used for the purchase.

Depending on the original payment provider, refund methods may include:

Credit card refunds.
Debit card refunds.
Other eligible original payment methods.

We do not ordinarily issue refunds to a different payment method or account.

Refund amounts will reflect the eligible purchase amount, applicable discounts, and any legally permissible deductions disclosed under this policy.

Original shipping charges, if any, are generally non-refundable for standard change-of-mind returns, subject to applicable law.

7. Refund Processing Time

After your returned product has been received, inspected, and approved, we will initiate the applicable refund.

Please allow up to 10 business days after return approval for us to process the refund.

After processing, the time required for the funds to appear in your account depends on your bank, card issuer, or payment service provider.

Some financial institutions may require additional time to complete the transaction.

If your refund has not appeared after the applicable processing period, please contact our customer support team.

8. Damaged, Defective, or Incorrect Products

We take product concerns seriously and want customers to receive the merchandise they ordered in satisfactory condition.

If your order arrives:

Damaged during transportation.
Defective or faulty.
Different from the product ordered.
Missing an item.
With incorrect size or product information supplied by us.

Please contact our customer support team as soon as reasonably possible.

Send an email to:

questions@dillardsfashion.com

Please include:

Your order number.
Product name.
Description of the issue.
Clear photographs of the product or packaging, where applicable.

Our team will review your concern and determine the appropriate resolution.

Depending on the circumstances, available resolutions may include:

Replacement merchandise.
Exchange, where available.
Refund.
Another appropriate remedy under applicable law.

For confirmed damaged, defective, or incorrectly supplied products, we will provide appropriate return instructions and will not require customers to bear return shipping costs where the issue is our responsibility or applicable law requires otherwise.

9. Exchanges

If you would like a different size, color, or product, please contact our customer support team.

Exchanges are subject to product availability.

To request an exchange:

Email questions@dillardsfashion.com.
Provide your order number.
Identify the product you wish to exchange.
Specify the preferred replacement size, color, or product.
Follow the return instructions provided by our support team.

If the requested replacement product is unavailable, we may offer an alternative solution, including a refund where appropriate.

Customers are responsible for standard return shipping costs for exchanges requested because of personal preference or incorrect size selection.

If an exchange is necessary because we supplied an incorrect or defective product, we will address the shipping costs appropriately.

10. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to process cancellation requests before an order is prepared for shipment or dispatched.

Once an order has been shipped, it may no longer be eligible for cancellation.

If the order has already been dispatched, you may request a return under our 30-day Return Policy, subject to applicable conditions.

If we cancel an order or cannot fulfill it, any applicable refund will be processed in accordance with applicable law.

Please refer to our separate Order Cancellation Policy for additional information.

11. Returns for Multiple Products

If your order contains multiple products and you wish to return only some of them, you may request a partial return.

Please identify each product you wish to return when contacting our customer support team.

Each returned product must satisfy the applicable return conditions.

Approved partial refunds will cover the eligible amount for the returned products.

Promotional discounts, bundle offers, and other purchase incentives may affect the refund calculation where their terms were clearly disclosed at the time of purchase.

12. Promotional Products, Discounts, and Sale Items

Products purchased during promotional events, discount campaigns, or seasonal sales may generally qualify for our standard 30-day return policy unless the product is clearly identified as Final Sale or another specific restriction is disclosed before purchase.

Refunds for eligible promotional purchases will generally reflect the actual amount paid for the returned merchandise after applicable discounts.

Any promotional conditions, bundle requirements, or special offer terms will be considered when calculating the eligible refund.

13. Return Package Requirements

Customers should take reasonable care when preparing return packages.

Please ensure that:

Products are securely packaged.
Original tags remain attached where applicable.
Original shoe boxes and product packaging are protected.
Included accessories and components are returned.
The approved return instructions are followed.
The shipment is sent to the authorized return destination.

Dillards Fashion is not responsible for return packages lost or damaged during transportation when customers arrange and pay for their own return shipping.

We recommend using a shipping service that provides tracking and retaining proof of shipment.

14. Return Requests Outside the 30-Day Period

Standard change-of-mind return requests must generally be submitted within 30 calendar days after delivery.

Requests submitted after this period may not qualify for a standard return.

However, this time restriction does not eliminate rights or remedies that may apply to defective merchandise, incorrect shipments, warranties, or other matters protected by applicable law.

If you believe your situation qualifies for an exception, please contact our customer support team.

15. Refunds for Undelivered or Unfulfilled Orders

If we are unable to ship an order within the applicable promised or legally required timeframe, we will provide the required notice and options, including cancellation and a refund where required by law.

If an order is cancelled because we cannot fulfill it, we will refund the applicable amount paid using the original payment method where possible.

We will not substitute store credit for a refund when applicable law requires a monetary refund.

16. U.S. Domestic Returns Only

Dillards Fashion currently serves customers within the United States only.

We do not offer international shipping or international return services at this time.

Return requests must relate to eligible purchases made directly through our official website and delivered within our supported U.S. shipping area.

We cannot guarantee acceptance of merchandise purchased through unauthorized third-party sellers or other websites.

17. Fraud Prevention and Return Verification

To protect our customers and business, we may review return requests and verify order information before authorizing a return or issuing a refund.

We may decline a standard return when there is reasonable evidence of:

Fraudulent purchasing activity.
Unauthorized returns.
Product substitution.
Deliberate product damage.
Missing or materially altered merchandise.
Abuse of promotional or return privileges.

Any return decision will remain subject to applicable consumer protection laws and legal obligations.

18. Contact Our Returns Department

If you have questions about a return, refund, exchange, or damaged product, please contact us.

Dillards Fashion LLC

Brand Name: Dillards Fashion

Customer Support Email:
questions@dillardsfashion.com

Phone:
505-663-8247

Business Address:
4250 Cerrillos Road
Santa Fe, NM 87507
United States

Official Website:
https://www.dillardsfashion.com

Please include your order number in all return-related communications to help us identify your purchase.

19. Changes to This Return & Refund Policy

Dillards Fashion LLC reserves the right to update or modify this Return & Refund Policy when necessary to reflect changes in our business practices, product offerings, return procedures, or applicable legal requirements.

Any updates will be published on this page with a revised Last Updated date.

The policy applicable to your purchase will be interpreted consistently with applicable law and any specific terms communicated to you at the time of purchase.

We encourage customers to review this page before submitting a return request.

DILLARDS FASHION

Fashion for Every Style. Confidence for Every Day.

Dillards Fashion LLC