Shipping & Delivery Policy

Welcome to Dillards Fashion!

At Dillards Fashion, we want to make your online shopping experience convenient, reliable, and enjoyable. We are pleased to offer FREE STANDARD SHIPPING on all eligible domestic orders within the United States, with no minimum purchase requirement.

This Shipping & Delivery Policy explains our shipping coverage, order processing, delivery procedures, tracking information, and other important shipping details.

1. Domestic Shipping Only

Dillards Fashion LLC currently ships orders within the United States only.

We do not offer international shipping at this time.

Our domestic shipping service applies to eligible orders containing products from all our available shopping categories, including:

Women's Clothing
Men's Clothing
Shoes and Footwear
Handbags and Bags
Jewelry
Fashion Accessories
Other Fashion Products Available on Our Website

Customers must provide a valid and complete U.S. shipping address during checkout.

Shipping availability for U.S. territories, military addresses, and certain restricted postal destinations will depend on the delivery services available at checkout.

We reserve the right to decline shipments to destinations that our shipping providers cannot service.

2. Free Standard Shipping

We are pleased to provide free standard domestic shipping on all eligible orders placed through our website.

Our Free Shipping Benefits:

Free standard shipping on every eligible order.
No minimum order value.
No additional standard shipping charge.
Available across all product categories.
Available for eligible residential and business delivery addresses within our U.S. shipping coverage.

Whether you purchase one fashion accessory or multiple clothing and footwear products, standard shipping is free.

Free standard shipping applies to the shipping service provided by Dillards Fashion. Optional premium delivery services, if introduced in the future, may have separate charges clearly disclosed before checkout.

Applicable sales taxes and product prices are separate from shipping charges.

3. Order Processing Time

After you successfully place an order, our team will begin processing it.

Order processing may include:

Receiving and confirming your order.
Verifying payment information.
Reviewing product availability.
Preparing merchandise for shipment.
Packaging products for delivery.
Arranging shipment with an appropriate delivery carrier.

Orders are generally processed during regular business days, Monday through Friday, excluding applicable holidays.

Processing times may vary depending on product availability, order volume, payment verification, and other operational circumstances.

Please note that order processing time is separate from transit time. The estimated delivery information provided during checkout or in your order communications should be used as the applicable delivery estimate.

If an unexpected processing delay occurs, we will make reasonable efforts to notify you using the contact information provided with your order.

4. Estimated Delivery Time

Delivery time begins after an order has been processed and handed over to the shipping carrier.

The estimated delivery date, where available, will be communicated during checkout or through your shipping confirmation.

Actual delivery times may vary depending on:

Shipping destination.
Carrier operating schedules.
Weather conditions.
Public holidays.
Transportation delays.
Unforeseen operational circumstances.

Delivery estimates are not guaranteed unless expressly stated otherwise at checkout.

We appreciate your patience if circumstances outside our reasonable control affect delivery.

5. Shipping Confirmation and Tracking

Once your order has been shipped, you may receive a shipping confirmation email containing available shipment information.

Depending on the shipping service, this notification may include:

Order number.
Shipping confirmation.
Shipping carrier information.
Tracking number.
Tracking website or instructions.

Customers can use the provided tracking information to monitor the progress of their shipments.

Please allow time for the carrier's tracking system to update after the package has been dispatched.

If you do not receive shipping confirmation or experience difficulties accessing tracking information, please contact our customer support team.

6. Shipping Across All Product Categories

Dillards Fashion offers free standard shipping for eligible products across our online fashion collections.

Women's Clothing

Women's apparel, dresses, tops, jeans, pants, skirts, jackets, and other clothing products are eligible for free standard domestic shipping.

Men's Clothing

Men's shirts, T-shirts, trousers, jeans, jackets, and other available apparel products are eligible for free standard domestic shipping.

Shoes and Footwear

Eligible footwear, including sneakers, boots, sandals, casual shoes, and dress shoes, qualifies for free standard domestic shipping.

Handbags and Bags

Eligible handbags, purses, shoulder bags, backpacks, and other available bags qualify for free standard domestic shipping.

Jewelry

Eligible fashion jewelry, including necklaces, bracelets, earrings, rings, and other jewelry products, qualifies for free standard domestic shipping.

Fashion Accessories

Eligible accessories and other fashion products available through our website qualify for free standard domestic shipping.

Product availability, shipping eligibility, and any applicable product-specific restrictions will be communicated where relevant.

7. Multiple Items and Separate Shipments

Orders containing multiple products may occasionally be shipped in separate packages.

This may happen when:

Products are fulfilled from different locations.
Items require different packaging.
Products become available for shipment at different times.
Operational or carrier requirements require separate packages.

If your order is divided into multiple shipments, you may receive separate shipping notifications and tracking information.

There will be no additional standard shipping charge for eligible shipments under our free shipping policy.

8. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information during checkout.

Before submitting your order, please verify:

Full recipient name.
Correct street address.
Apartment, suite, or unit number, if applicable.
City and state.
Correct ZIP code.
Valid contact information.

Dillards Fashion is not responsible for delivery problems caused by incorrect or incomplete shipping information supplied by the customer.

If you discover an error in your shipping address after placing an order, please contact us immediately.

We will make reasonable efforts to assist with address corrections before the order is dispatched. However, address changes cannot be guaranteed once an order has entered processing or been handed over to the shipping carrier.

9. Delayed, Lost, or Missing Packages

Although we work to provide a smooth delivery experience, shipping delays or delivery problems may occasionally occur.

If your shipment is delayed, please first review the tracking information provided by the carrier.

If your package appears to be lost, has not arrived within the estimated delivery period, or shows an unexpected delivery status, contact our customer support team.

We will make reasonable efforts to investigate the issue and work with the applicable shipping provider to determine the status of your shipment.

For packages marked as delivered but not received, we recommend checking:

Your front door or designated delivery location.
Your mailbox or parcel locker.
Other household members.
Building management or reception, where applicable.
The shipping carrier's delivery confirmation.

If the package remains missing, please contact us so we can assist with the next steps.

10. Damaged Packages or Incorrect Products

We want customers to receive the products they ordered in satisfactory condition.

If your order arrives damaged, contains an incorrect product, or appears to have been affected during shipment, please contact our customer support team.

When reporting a problem, please provide:

Your order number.
A description of the issue.
Clear photographs of the damaged packaging or product, where applicable.
Any other information reasonably necessary to review your request.

We will review the information and assist in accordance with our applicable Return & Refund Policy and consumer protection requirements.

11. Shipping Restrictions and Unavailable Destinations

Dillards Fashion currently provides domestic shipping within its supported United States delivery area only.

We do not accept international shipping orders.

Certain destinations or delivery addresses may be unavailable because of carrier limitations, postal restrictions, or other operational requirements.

If a shipping destination cannot be serviced, the customer may be unable to complete checkout using that address.

We reserve the right to cancel and refund an order if we determine that delivery to the submitted address cannot reasonably be completed.

12. Weather, Holidays, and Unforeseen Delays

Shipping and delivery may be affected by circumstances beyond our reasonable control, including:

Severe weather conditions.
Natural disasters.
Public holidays.
Carrier service interruptions.
Transportation disruptions.
Government restrictions.
Unexpected operational delays.

In these situations, delivery may take longer than originally estimated.

We appreciate your understanding and will make reasonable efforts to communicate significant shipping delays when appropriate.

13. Shipping Charges and Additional Fees

Standard domestic shipping is free for eligible orders placed through dillardsfashion.com.

We do not impose a minimum purchase requirement to qualify for free standard shipping.

Any optional shipping services or other charges, if offered, will be clearly displayed before an order is submitted.

Applicable taxes, product charges, and other legally required fees are separate from shipping costs.

Customers should review their order summary before completing checkout.

14. Order Cancellation and Shipping

If you wish to cancel an order before it ships, please contact our customer support team as soon as possible.

We will make reasonable efforts to review cancellation requests before the order is dispatched.

Once an order has been shipped, it may no longer be eligible for cancellation.

Orders that have already been dispatched must be handled according to our applicable Returns & Refund Policy.

Please refer to our Order Cancellation Policy for additional information.

15. Returns and Exchanges

Our free standard shipping policy applies to eligible outbound domestic orders.

It does not automatically mean that return shipping or exchange shipping is free.

Return eligibility, return procedures, applicable shipping responsibilities, refunds, and exchanges are governed by our separate Returns & Refund Policy.

Please review that policy before submitting a return request.

16. Contact Us

If you have questions about shipping, delivery, order tracking, or shipment-related concerns, please contact Dillards Fashion customer support.

Dillards Fashion LLC

Brand Name: Dillards Fashion

Business Address:
4250 Cerrillos Road
Santa Fe, NM 87507
United States

Customer Support Email:
questions@dillardsfashion.com

Phone:
505-663-8247

Website:
https://dillardsfashion.com

Please include your order number when contacting us about an existing purchase so we can assist you more efficiently.

17. Updates to This Shipping Policy

Dillards Fashion LLC reserves the right to update or modify this Shipping & Delivery Policy when necessary to reflect changes in our business operations, shipping services, delivery practices, or applicable legal requirements.

Any revised policy will be published on this page with an updated revision date.

We encourage customers to review this page periodically to remain informed about our shipping procedures.

DILLARDS FASHION

Fashion for Every Style. Confidence for Every Day.